Formal Report

How often do you feel you must work more than 40 hours a week because there is not enough employees staffed?

Weekly

Monthly

Quarterly

Annually

How satisfied are you with the following:

If another employee were to be hired you would:

Relieved because the store needs the help

Concerned for competition

Concerned because you feel your job is in jeopardy

It would not effect you

Annually

How many open stations are available a day?

1

2

3

4

True/False If another employee were to be hired, there would be no problem because there is plenty of work to be done

True

False

What type of financial situation do you feel our office is in?

Poor

ok

Good

Great

Do you feel that your store is

exceeding its goals

hitting its goals

barley sliding by

not hitting its goals

Your stores customers are mostly angry because of

Poor customer service

Long wait times

Poor cellular service

Overly high bills

If another employee were to be hired which of the following would happen?

Customer wait times would decrease

Customer satisfaction would increase

Customer service would increase

Employee job satisfaction would increase

All of the above

True/False Customer retention would increase if another Spring employee were hired

True

False