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Exit Survey
 
 
Dear Sir/Ms.
We would appreciate a few minutes of your time to answer the following questions about go by OSN to help us better suit your preferences
 
 
 
 
* How did you first hear about go by OSN?
 
Word of mouth from family/friends
 
TV promotion
 
Radio
 
Online
 
Mobile
 
Flyers
 
Gitex exhibition
 
Other...
 
 
 
 
* What prompted you most to try go by OSN?
 
Good reviews from other people
 
Interest created by promo/ads
 
OSN brand reputation
 
Suitable price
 
Other...
 

 
 
 
* What do you expect/need most from a subscription-based online media platform?
 
New/recent Arabic content
 
New/recent Western content
 
A wide collection of Arabic content
 
A wide collection of Western content
 
Kids content
 
A better selection of quality Western content
 
A better selection of quality Arabic content
 
High definition content
 
A user-friendly easy to operate platform
 
A more technologically advanced software that tracks & utilizes viewership history info.
 
Better & faster way to watch online content
 
Other...
 

 
 
 
* Based on your trial, which of the following does go by OSN provide? 
 
New/recent Arabic content
 
New/recent Western content
 
A wide collection of Arabic content
 
A wide collection of Western content
 
Kids content
 
A better selection of quality Western content
 
A better selection of quality Arabic content
 
High definition content
 
A user-friendly easy to operate platform
 
A more technologically advanced software that tracks & utilizes viewership history info.
 
Better & faster way to watch online content
 
Other...
 

 
 
 
* How did you find the subscription process for go by OSN?
 
Very convenient
 
Somehow convenient
 
Neutral
 
Somehow inconvenient
 
Not convenient at all
 
 
 
Why was the subscription process for go by OSN inconvenient?
   
 
 
 
* Which payment method suits you the most for your go by OSN subscription?
 
Credit card
 
PayPal
 
Cash
 
Debit card
 
Prepaid card
 
Sadad
 
Other...
 
 
 
 Having tried go by OSN, on a scale from 1-10 (where 1 is not satisfied at all and 10 is very satisfied), please rate each of the below: 
1 2 3 4 5 6 7 8 9 10 Dont Know
* English content available on go by OSN
* Arabic content available on go by OSN
* Kids content available on go by OSN
* go by OSN Software design and interaction
* Value for money provided by go by OSN
 
 
 
* What is you overall level of satisfaction with go by OSN? (Please use a scale from 1 - 10 where 1 is not satisfied at all and 10 is very satisfied)
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
Why did you provide the above score for your satisfaction level with go by OSN?
   
 
 
 
* Are you aware of the parental guidance option on go by OSN?
 
Yes
 
No
 
 
 
* What are the reasons you decided to cancel your go by OSN subscription?
 
Lack of new Arabic content
 
Lack of New Western content
 
Limited variety of Arabic content
 
Limited variety of Western content
 
Dissatisfaction with Kids content
 
The selection of Western content
 
The selection of Arabic content
 
Picture quality
 
The platform is not user-friendly enough
 
The software is not enough technically advanced
 
Had technical problems
 
Lack of value for money
 
Not enough time to watch
 
Other better alternative platforms
 
Other...
 

 
 
 
* What can we do to make you resubscribe to go by OSN?
 
Newer Arabic content
 
Newer Western content
 
A bigger variety of Arabic content
 
A bigger variety of Western content
 
More Kids content
 
Better Picture quality
 
More user friendly platform
 
More technologically advanced software
 
Less technical problems
 
Other...
 

 
 
 
* Are you subscribed to any other online digital platforms?
 
Yes
 
No
 
 
 
* Which online digital video platforms are you currently subscribed to?
 
Netflix
 
Hulu
 
Icflix
 
Viewster
 
Istikana
 
Forja TV
 
SHOFHA
 
Shahid
 
Talfazat
 
CineMoz
 
Aflam1.com
 
TE Live Media
 
BEin Sports/ Al Jazeera Sports
 
Dawri Plus
 
Nutan
 
Now TV
 
Love Film
 
Apple TV
 
Other...
 

 
 
 
* What is your Nationality?
 
Saudi
 
Emirati
 
Egyptian
 
Jordanian
 
Lebanese
 
Palestinian
 
Syrian
 
Yemeni
 
Bangladeshi
 
Filipino
 
Iranian
 
Indian
 
Indonesian
 
Pakistani
 
Sri Lankan
 
Russian
 
British
 
French
 
German
 
Italian
 
Spanish
 
Australian
 
Canadian
 
US
 
Other...
 
 
 
 
* What Gender are you? 
 
Male
 
Female
 
 
 
* Which of the below age groups do you belong to? 
 
Under 18
 
18-29
 
30-39
 
40-50
 
50+
 
 
 
* What is your marital status?
 
Married
 
Single
 
Divorced
 
Separated
 
Widowed
 
Refused
 
 
 
* Do you have any children? 
 
Yes
 
No
 
Refused
 
 
 
* How many children do you have?
 
1
 
2
 
3
 
4
 
More than 4
 
Refused
 
 
 
Can you please indicate which bracket best fits your monthly income? 
 
0 - 7,000 AED/SR
 
7001-10000 AED/SR
 
10001-20000 AED/SR
 
20001-30000 AED/SR
 
30001-40000 AED/SR
 
40001-50000 AED/SR
 
More than 50001 AED/SR
 
 
 
* What is your country of residence? 
 
UAE
 
KSA
 
Other...
 
 
 
 
Can you please provide us with your name?
   
 
 
 
Can you please provide us with your contact number?
   
 
 
 
“Thank you so much for your time, the Go by OSN feedback team will send you an email containing a promo code to be used in order to redeem your free month on Go by OSN. Please type in your email in the box below”