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  1. Surveys
  2. 2015
  3. December
  4. H
  5. HJH GX Mapping - DEC2015

HJH GX Mapping - DEC2015

0%
Exit Survey
 
 
1. Which statement relates most closely to your current trip to Hobart?
 
When we travel, we are looking to explore destinations and we love authentic cultural experiences
 
We like to indulge every now and then when on holidays... it's nice to have more freedom now the kids have left home
 
We love to seek out new and exciting activities and experiences on holidays, away from the stress of everyday.
 
 
 
2. On this trip, I am...
 
spending quality time with my partner
 
celebrating a special day with my partner
 
sight-seeing, visiting popular attractions / events
 
holidaying with my family
 
 
 
3. How did you initially heard about us?
 
I cannot recall
 
Word of Mouth
 
Social Media
 
Traveller Review site
 
Media
 
Advertising
 
Other
 
 
 
4. How important are the following in reducing your hotel choices?
Not at all Slightly Moderately Very Extremely N/A
Traveller Review sites (e.g. TripAdvisor)
Travel Agent
Direct Contact
Online Booking Engines (e.g. Hotel Club)
Social Media
Word of Mouth
 
 
5. How would you rate our delivery of the following pre-arrival services:
Please rate only those services you utilised; otherwise, please select N/A.
Poor Below Average Good Very Good Excellent N/A
Confirmation information
Communicating special add-ons available to your experience
Being met at the airport
Travelling to property
Directional signage
Collecting hire car
Catching taxi
Meeting transfer
Limo transfer
 
 
 
6. How important to your overall experience were the pre-arrival services?
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
7. How would you rate your experience of the following elements of your initial arrival experience?:
Poor Below Average Good Very Good Excellent N/A
Presentation
Cleanliness
Signage
Parking
 
 
 
8. How important to your overall experience was your initial arrival experience?
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
9. How would you rate your experience of the following elements of your welcome to property?:
Poor Below Average Good Very Good Excellent N/A
Authentic, warm greeting
Offer of assistance
Guidance
 
 
 
10. How important to your overall experience was your welcome to property?
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
11. How would you rate your experience of the following elements of your check-in experience?:
Poor Below Average Good Very Good Excellent N/A
Reservation accuracy
Timeliness and efficiency
Warmth and personalisation
Porterage service
 
 
 
12. How important to your overall experience was your check-in experience?
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
13. How would you rate your experience of the following elements of being escorted to your room?:
Poor Below Average Good Very Good Excellent N/A
Briefing of property services and facilities
Briefing of activities and restaurant
 
 
 
14. How important to your overall experience was your escort to your room?
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
15. How would you rate your experience of the following elements of your room's comfort and cleanliness?:
Poor Below Average Good Very Good Excellent N/A
Bedroom
Bathroom
Temperature
Light
Safety & Security
Privacy
Noise
Bed
Soft furnishings (cushions, pillows, throws)
Other furniture
 
 
 
16. How important to your overall experience was your room's comfort and cleanliness?:
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
17. How would you rate your experience of the following elements of your room's functionality?:
Poor Below Average Good Very Good Excellent N/A
Phone system (easy to use?)
Lighting (easy to use?)
Phone charging points (ample?)
Power points (accessible?)
Guest compendium (helpful?)
Television
Foxtel
Purchasable movie system
Magazines
Desk space
Poor Below Average Good Very Good Excellent N/A
Storage space
Shower
Iron and ironing board
Reading lights
Amenities
Minibar
 
 
 
18. How important to your overall experience was your room's functionality?:
 
Not at all
 
Slightly
 
Moderately
 
Very
 
Extremely
 
 
 
19. Please drag and rank (1st to 4th) the following in order of importance to you in a minibar offering:
Drag your choices here to rank them
     
     
     
    20. What other items would you like to see available in your minibar?
       
     
     
    21. How would you rate your experience of the following elements of the property's facilities and services?:
    Please rate only those you utilised; otherwise, please select N/A.
    Poor Below Average Good Very Good Excellent N/A
    Gym
    Wifi connectivity
    Things to do
    Guest laundry
    Dry cleaning/laundry (same day)
    Valet service
    Late night room services
    Public lounge areas
     
     
     
    22. How important to your overall experience were the property's facilities and services?:
     
    Not at all
     
    Slightly
     
    Moderately
     
    Very
     
    Extremely
     
     
     
    23. How important to your overall experience would be an addition of a pool to the property's facilities?:
     
    Not at all
     
    Slightly
     
    Moderately
     
    Very
     
    Extremely
     
     
     
    24. How important to your overall experience is it to have live entertainment?:
     
    Not at all
     
    Slightly
     
    Moderately
     
    Very
     
    Extremely
     
     
    25. How would you rate your experience of the following elements of the property's concierge services?:
    Poor Below Average Good Very Good Excellent N/A
    Friendliness
    Informativeness and helpfulness
    Availability
     
     
     
    26. How important to your overall experience were the property's concierge services?
     
    Not at all
     
    Slightly
     
    Moderately
     
    Very
     
    Extremely
     
     
    27. How important to you is accessing the following information through concierge services?
    Not at all Slightly Moderately Very Extremely N/A
    What's on in the local area
    Help with directions
    Tips on the best restaurants, bars and experiences
     
     
    28. How would you rate your experience of the following elements of the property's food and beverage services?:
    Please rate only those you experienced; otherwise, please select N/A.
    Poor Below Average Good Very Good Excellent N/A
    Breakfast
    Lunch
    Dinner
    Bar
    In-room Dining
     
     
    29. How important to your overall experience was your experience of the following elements of the property's food and beverage services?:
    Please rate only those you experienced; otherwise, please select N/A.
    Not at all Slightly Moderately Very Extremely N/A
    Breakfast
    Lunch
    Dinner
    Bar
    In-room Dining
     
     
    30. How would you rate your experience of the following activities and experiences?:
    Please rate only those you experienced; otherwise, please select N/A.
    Poor Below Average Good Very Good Excellent N/A
    Art & History Tour
    Back Streets & Hidden Treats
     
     
     
    31. How important to your overall experience were the activities and experiences?
     
    Not at all
     
    Slightly
     
    Moderately
     
    Very
     
    Extremely
     
     
     
    32. We invite your comments/suggestions about our activities and experiences:
       
     
     
    33. How would you rate your experience of these overall aspects of your stay?:
    Poor Below Average Good Very Good Excellent N/A
    Convenience
    Cleanliness
    Assistance with onward journey
    Tourism knowledgeability of staff
    Manner of staff
    Presentation of staff
    Attention to detail
     
     
    34. And, how important to your overall experience were those overall aspects of your stay?:
    Not at all Slightly Moderately Very Extremely N/A
    Convenience
    Cleanliness
    Assistance with onward journey
    Tourism knowledgeability of staff
    Manner of staff
    Presentation of staff
    Attention to detail
     
     
    35. Please rate the following statements:
    Strongly disagree Somewhat disagree Neither agree nor disagree Somewhat agree Strongly agree N/A
    I feel that I connected with the property
    I feel I have a personal connection with the team
    I believe that I have formed a lifelong memory of my stay
    I feel deeply connected to Tasmania through stories delivered by the property
    I feel that I engaged in a meaningful way with the local community
    I feel satisfied that some of the experiences support local environment initiatives
    I feel that I was able to completely relax and be myself
    I feel that the property delivered on my perceptions of it
    I feel surprised in a meaningful way by the experience
     
     
    36. How important are these feelings to your overall experience?:
    Not at all Slightly Moderately Very Extremely N/A
    That I feel that I connected with the property
    That I feel I have a personal connection with the team
    That I believe that I have formed a lifelong memory of my stay
    That I feel deeply connected to Tasmania through stories delivered by the property
    That I feel that I engaged in a meaningful way with the local community
    That I feel satisfied that some of the experiences support local environment initiatives
    That I feel that I was able to completely relax and be myself
    That I feel that the property delivered on my perceptions of it
    That I feel surprised in a meaningful way by the experience
     
     
    37. Please rate the following statements:
    Strongly disagree Somewhat disagree Neither agree nor disagree Somewhat agree Strongly agree N/A
    I feel comfortable providing feedback regarding my stay
    I feel the property will openly receive my feedback for continuous improvement
    I feel that my stay is extended when the property keeps in contact afterwards
    I like to receive news and special events information from the property every 3-6 months
     
     
    38. Please rate the following statements:
    Not at all Slightly Moderately Very Extremely N/A
    It is important to me that I feel comfortable providing feedback regarding my stay
    It is important to me that I feel the property will openly receive my feedback for continuous improvement
    It is important to me that I feel the property extends my stay by keeping in contact with me afterwards
    It is important to me that I receive news and special events information from the property every 3-6 months
     
     
     
    39. After your stay at the property, what are you planning to do? (Select all that apply)?
     
    Go home
     
    Continue to travel in Tasmania
     
    Head to an interstate destination
     
    Head to an international destination
     
    Other

     
     
    40. Please rate the following statements:
    Very unlikely Somewhat unlikely Neither likely nor unlikely Somewhat likely Very likely N/A
    If you return to the area, how likely is it that you would return to stay with us?
    How likely are you to share your experience with your family and friends?
    How likely are you to recommend us to your family and friends?
    How likely are you to share your experience on social media?
     
     
     
    41. If you were so inclined, what types of social media do you tend to use to share your experience (Select all that apply)?
     
    Personal Social Media
     
    Traveller Review sites (e.g. TripAdvisor)
     
    Other