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Questions marked with an * are required Exit Survey
 
 
* Based on your experience today, would you want to visit IKEA again in the future?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
* How Happy are you with your visit to IKEA so Far?
 
Not Happy
 
Neutral
 
Mildly Happy
 
Happy
 
Really Happy
 
Don't Know
 
 
 
Lots of products in the showroom that I like?
 
Not Happy
 
Neutral
 
Mildly Happy
 
Happy
 
Really Happy
 
Don't Know
 
 
 
There were ideas and inspiration to help me furnish a home/ business?
 
Not Happy
 
Neutral
 
Mildly Happy
 
Happy
 
Really Happy
 
Don't Know
 
 
 
Ease of finding what you were looking for?
 
Not Happy
 
Neutral
 
Mildly Happy
 
Happy
 
Really Happy
 
Don't Know
 
 
 
* Ease of getting all you wanted without help from staff?
 
Not Happy
 
Neutral
 
Mildly Happy
 
Happy
 
Really Happy
 
Don't Know
 
 
 
Did you need help from staff?
 
Not Happy
 
Neutral
 
Mildly Happy
 
Happy
 
Really Happy
 
Don't Know
 
 
 
Why did you need help from staff?
 
Couldn't find enough info on the product
 
Product(s) requires assistance to buy
 
Double check information
 
General product inquiry
 
Stock availability
 
Ask directions
 
Other
 
 
 
Did you get all that you were looking for in the Showroom today?
 
Yes
 
No
 
Didn't want anything
 
 
 
Why did you not get all you were looking for?
 
IKEA doesn't sell the item(s) I wanted
 
I couldn't find the item although I know IKEA sells it
 
It was out of stock
 
There were no staff available to help me
 
I couldn't transport the item
 
I didn't know the exact amount of space at home
 
Price/ too expensive
 
Quality wasn't as expected
 
Style wasn't as I expected
 
There wasn't all the information I needed
 
Other
 
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