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  1. Surveys
  2. 2016
  3. March
  4. I
  5. Independent Dealer Owners
0%
Exit Survey
 
 

You are invited to participate in our survey about Independent Dealer Owners. The intention of this survey is to identify opportunities to create more value for Independent Dealer Owners. It will take approximately 45 minutes to complete the questionnaire.

Your participation in this study is completely voluntary.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
What is your age?
 
21 - 29
 
30 - 39
 
40 - 49
 
50 - 59
 
60 and older
 
 
 
Where is your dealership(s) situated?
   
 
 
Assess the following aspects in relations to our dealership location, and it's importance:
Not important at all Somewhat important Important Very Important Extremely Important
Potential buyer traffic
Safety of your premises
Costs to run your business
Accessibility of your premises
 
 
 
How many employees work at your dealership?
   
 
 
 
What is the percentage of new to used cars on average sold in 2015 (the total should reflect 100%)
New
Used
0
 
 
 
On average, how many vehicles did you sell per month, last year?
 
0 - 9
 
10 - 19
 
20 - 29
 
30 - 39
 
40 - 49
 
50+
 
 
 
What is the average value of the vehicles you sell?
   
 
 
 
What percentage of your stock do you typically sell in a month?
   
 
 
 
Please rank (1-4) the devices you most often use for work (1 - the most; 4 - the least)
Desktop
Laptop
Tablet
Cellphone
 
 
 
What dealer management system do you use?
   
 
 
 
Which Point-of-sale (POS) system do you use?
 
Signio
 
Seriti
 
Dealernet
 
Other
 
 
 
 
What sales lead management system do you use (please specify 'none' if applicable)?
   
 
 
 
Which of the following internet connections do you have?
 
LTE
 
ADSL
 
Fibre
 
Other
 
 
 
 
How fast is your internet access (in Mbps)?
   
 
 
 
How long have you been in the motor industry?
 
Less than a year
 
1 - 5 years
 
5 - 10 years
 
10 - 20 years
 
More than 20 years
 
 
 
Please rank (1, 2, 3 etc) where you source your stock from:
Auctions
Industry buyers
Trade-ins
Online e.g. cars.co.za
Private sellers
Franchise dealers
Rental companies
I don't source my own stock
Other
 
 
 
Do you have your own website?
 
Yes
 
No
 
 
 
Do you employ your own F&I?
 
Yes
 
No
 
 
 
Do you have your own FSP number?
 
Yes
 
No
 
 
 
Which of the following online portals do you advertise your stock on?
 
Autotrader
 
Cars.co.za
 
Carfind
 
Automart/junkmail
 
Autodealer
 
Gumtree
 
Cars4you
 
WeSellCars
 
Surf4cars
 
Other
 

 
 
 
Which of the following banks do you place finance with?
 
ABSA
 
Stannic
 
Wesbank
 
Nedbank
 
MFC
 
Other
 

 
 
 
Which insurance companies do you currently use?
 
Hollard
 
Motorite
 
iMPAC
 
Regent
 
Innovations
 
Tracker
 
MixTelematics
 
Other
 

 
 
 
Please indicate which revenue streams you generate income from?
 
Selling cars
 
Selling merchandise
 
Servicing cars
 
Washing cars

 
 
 
What was the percentage split between first and second gross income, in 2015 (total should reflect 100%)?:
First Gross
Second Gross
0
 
 
 
QUESTIONS REGARDING FUNDS TO BUY STOCK
 
 
How IMPORTANT is it that you are able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
Increase the likelihood of having funds when you need to buy stock
 
 
 
Questions regarding SELECTING CARS TO BUY
 
 
How IMPORTANT is it that you are able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the time it takes to determine what cars are available in the market.
minimise the time it takes to find stock needed at a particular time.
minimise the likelihood of buying stock that won't sell.
 
 
 
Questions regarding BUYING CARS
 
 
How IMPORTANT is it that you are able to .....How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the time it takes to buy a car that will match a specific customer request.
minimise the likelihood of not finding the stock you want.
minimise the likelihood of overpaying when buying a car.
minimise the stock you buy that require repairs as a result of unknown faults.
minimise the time it takes to negotiate when buying stock e.g. when responding to an advertisement; during trade-in etc.
minimise the likelihood of buying illegal cars.
minimise the likelihood of not having sufficient space for the cars you buy.
 
 
 
Questions regarding PREPARING CARS FOR SALE
 
 
How IMPORTANT is it that you are able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the time it takes to prepare cars to sell.
minimise the number of missed faults when preparing cars to sell.
minimise the time it takes to keep cars in showroom condition to sell e.g. keeping the cars clean, scratch free etc.
 
 
 
Questions regarding ATTRACTING CAR BUYERS
 
 
How IMPORTANT is it to be able to How SATISFIED are you with your ability to
Not ImportantExtremely Important
Not SatisfiedExtremeley Satisfied
1234512345
increase the number of leads you get from your marketing campaigns.
minimise the number of leads attracted by marketing campaigns who do not qualify for finance.
 
 
 
Questions regarding ASSESSING TRADE-IN CARS
 
 
How IMPORTANT is it to be able to...How SATISFIED are you with your ability to...
Not ImportantExtremeley Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the likelihood of overpaying e.g. cannot find a buyer at a suitable price; can't turn over in a reasonable time etc.
minimise the likelihood of missing a defect on a trade in car during inspection.
 
 
 
Questions regarding EXECUTING SALES (SELLING CARS)
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
1234512345
increase the number of cars sold.
minimise the time of stock on dealer floor.
minimise the time it takes to conclude a sale (from first contact to delivery).
minimise the time spent with non-buyers.
minimise the time it takes to receive revenues from sales.
minimise the number of leads not followed up on.
 
 
 
Questions regarding GENERATING 2ND GROSS INCOME
 
 
How IMPORTANT is it to be able to... How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
increase the likelihood of customers qualifying for finance.
increase the revenue from 2nd gross products and services.
minimise the time it takes to receive 2nd gross income from banks and insurance companies.
minimise the risk of miss-selling 2nd gross income products e.g. selling products the customer don't want or need.
minimise the likelihood of losing a sale during the F&I process e.g. upsetting the customer due to unfair terms, pushing too many products etc.
minimise the likelihood of the customer being unaware of additional costs that would make the transaction unaffordable.
increase your influence to negotiate fees/rates with the financial institutions e.g. the level of DIC paid by banks etc. - Rating.
minimise the time it takes to conclude second gross transactions from finance application to submission to the bank.
increase the likelihood of stabilising second gross income from month to month.
minimise the time it takes to determine the profit per car.
 
 
 
Questions regarding TRACKING MONEY/CASH FLOWS
 
 
How IMPORTANT is it to be able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the time it takes to track revenue, stock, fixed and variable costs.
minimise the time it takes to perform administration.
minimise the likelihood of errors or omissions in administration.
minimise the time it takes to retrieve required documentation e.g. a previous sale; vehicle inspection checklist etc.
minimise the time it takes to determine the current status of the business e.g. point of sale data, status of leads etc.
minimise the likelihood of being unaware of important stuff while out of the office.
 
 
 
Questions regarding MAINTAINING CUSTOMER RELATIONSHIPS
 
 
How IMPORTANT is it to be able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
increase the number of repeat business sales.
increase the likelihood of maintaining relationships with current non-buyers that may want to buy a vehicle in the future i.e. people who do not qualify to buy a car at this moment.
minimise the likelihood of losing track of the status of leads during the sales cycle.
minimise the number of come backs you get.
 
 
 
Questions regarding LEARNING AND DEVELOPMENT
 
 
How IMPORTANT is it to be able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
increase the relevance of training and development e.g. right training for right individuals.
minimise the time it takes to do training & development.
minimise the time it takes for a salesperson to become competent.
minimise the likelihood of competent staff leaving.
 
 
 
Questions regarding COMPLYING WITH LEGISLATION
 
 
How IMPORTANT is it to be able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the likelihood of unknowingly breaking the law i.e. receiving insurance premiums without an IGF.
minimise the time it takes to verify adherence to compliance.
minimize the likelihood of fraud and theft e.g. fraudulent identification; hijacking etc.
 
 
 
Which of the following costs do you think is unreasonably high (Select the top 3)?
 
Costs to prepare cars (reconditioning cars)
 
Cosst to generate sales leads
 
Costs of training and development
 
Costs relating to compliance
 
Costs associated with administration systems (i.w. ERP, POS systems)

 
 
 
Last few general questions
 
 
How IMPORTANT is it to be able to...How SATISFIED are you with your ability to...
Not ImportantExtremely Important
Not SatisfiedExtremely Satisfied
1234512345
minimise the cost of sales.
minimise the cost of operating capital.
minimise the likelihood of not having sufficient space for the cars you buy.
minimise the costs to generate 2nd gross income.