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  1. Surveys
  2. 2017
  3. March
  4. I
  5. I.T service delivery
0%
Exit Survey
 
 
If you are reading this it means you have been chosen by your divisional support representative to give some feeback on how you feel the I.T service has been provided to you over the last 3-6 months. We are gathering data to try and work out the immediate impact I.T related incidents have on the customer at a store level.

Please answer the questions below and leave any comments you have in the feeback section at the bottom. 

We will be reviewing your answers to help improve service in the future and ultimately improve customer satisfaction. 

Thank you for your time.  
 
 
 
* How Many Store Closures have you had over the past 6 months due to I.T issues?
 
0
 
1-5
 
6-10
 
11-15
 
16-20
 
21+
 
 
 
* How Many I.T Incidents have you raised over the past 2 months that have affected customer satisfaction? 
 
0
 
1-5
 
6-10
 
11-15
 
16-20
 
21+
 
 
 
* Do you feel the incidents you have raised have been dealt with in a timley manor? 
 
N/A
 
Yes
 
No
 
 
 
If your answer to Q3 was no, please explain why
   
 
 
 
* Any feedback on the service you have been provided over the last 6 months?