IT Support

How frequently you are facing problems in phones? (on average)

How frequently you are facing problem with internet?

How quickly were your IT needs taken care of?

Within Minutes

Within Hours

Within Days

Not taken care of

How often do you face Application/PC related problems

How satisfied are you with the OVERALL quality of the service you received?

Very satisfied

Somewhat satisfied

Dissatisfied

The service was awful

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted AIG IT support?

Yes

No

How satisfied are you with the IT support experience?

How can we improve our IT services? We would sincerely appreciate your suggestions.