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KBI Satisfaction Survey

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Hello:
You are invited to participate in our survey KBI Satisfaction Survey. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jennifer Mullin at 203-600-7436 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Please provide your Name, address and phone number.
 
 
Other
 
 
 
Do you remember your techs name?(tech id can be found on invoices)
 
 
Other
 
 
 
 
Do you remember the name of the office staff who took care of you?
 
 
Other
 
 
 
 
Were the office staff  helpful in solving your issues?
 
Yes
 
Extremely
 
Somewhat
 
No
 
 
 
Were services preformed by the Tech preformed to your expectations?
 
Yes
 
Beyond Expectations
 
Somewhat
 
No
 
 
 
Was the tech prompt and punctional?
 
Yes
 
Somewhat
 
No
 
 
 
Did the tech explain the issues and how they solved it?
 
Yes
 
Not really
 
No
 
 
 
Would you invite this tech back for service?
 
Absolutely
 
Not sure
 
No
 
 
 
Would you use KBI in the future?
 
Absolutely
 
Maybe
 
No
 
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