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  1. Surveys
  2. 2017
  3. April
  4. L
  5. Logistics Customer Service Survey
0%
Exit Survey
 
 
Please rate your DLO route service representative on pick-up time. 
 
Often Too Early (more than 15 minutes before scheduled PU time)
 
Usually within 15 minutes of scheduled pick-up time
 
Too Late (more than 15 minutes later than scheduled PU time)
 
I'm not sure what our scheduled PU time is
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Route Service Representative
Pick-up time
Getting issues resolved
 
 
 
Does the RSR use a tone of voice and attitude that communicates a friendly, caring, and helpful desire to provide service?
 
Always
 
Most the time
 
Rarely
 
Never
 
 
 
Does the RSR greet the staff when arriving to your office and say Good Bye when leaving?
 
Always
 
Most the time
 
Rarely
 
Never
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
RSR professionalism
RSR helpful with questions
RSR specimen handling
 
 
Rate DLO on the following:
Cost
Turn around time
Customer Service
 
 
 
How would you rate DLO in comparison to other lab companies?
 
Far Better
 
Better
 
Same
 
Below
 
 
 
How long have you used DLO?
 
Less than 6 months
 
1 - 3 years
 
3 - 5 years
 
more than 5 years
 
 
 
Would you recommend DLO to other doctor's?
 
Not Likely
 
Likely
 
Maybe
 
No
 
 
 
How do you assess the knowledge and competence level of our employees ?
 
very well
 
well
 
average
 
poorly
 
very poorly