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Compared to the alternative products and services, how do you estimate Tesco products and services?
 
Much better
 
Somewhat better
 
About the same
 
Worse
 
Much worse
 
Don't know
 
 
 
How long have you been using Tesco products/services?
 
Less than 1 month
 
1 to 6 months
 
6 months to 1 year
 
1 to 3 years
 
More than three years
 
 
 
Did you experience any problems using Tesco products/services ?
 
Yes, quite often
 
Yes, but rarely
 
No
 
Don't remember
 
 
 
How often do you (If even) shop in Tesco
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How much would you typically spend?
 
Less than €25
 
€50
 
€100
 
€150
 
 
 
Age
 
Under 20
 
21-35
 
36-45
 
46-60
 
60 & over
 
 
 
How likely is it that you would recommend Tesco to a friend/colleague?
 
Very likely
 
Likely
 
possibly
 
Not likely
 
 
 
How professional is Tesco?
 
Extremely professional
 
Very professional
 
Somewhat professional
 
Not so professional
 
Not at all professional
 
 
 
Are you satisfied with the employees in Tesco?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Moderately dissatisfied
 
Extremely dissatisfied
 
 
 
How satisfied are you with the product selection available?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Slightly dissatisfied
 
Extremely dissatisfied
 
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