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MB Solo Survey

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Exit Survey
 
 
Thank you for participating.  Before we get started, please accept the terms of our user participation agreement.
 
 
 
 
Your name : 
Business name : 
 
 
 
* Which best describes your business?
 
Fitness business
 
Wellness/Integrative Health business
 
Salon/Beauty business
 
Other
 
 
 
 
* What is your MINDBODY software level?
 
Solo ($30/month)
 
Grow ($60/mo)
 
Pro ($85/mo)
 
Accelerate ($165/mo)
 
I don't know
 
Other
 
 
 
 
* Which version of MINDBODY Solo do you have?
 
MINDBODY Solo for Classes
 
MINDBODY Solo for Appointments
 
 
 
* What types of services do you offer at your business?
 
Classes
 
Appointments
 
Workshops
 
Arrivals (e.g. open gym)

 
 
 
* How long has your business been operating?
 
It's not open yet
 
Less than 6 months
 
6 months to one year
 
1 to 2 years
 
2 to 3 years
 
More than 3 years
 
 
How many staff members work at your business (including yourself)?
0 1 2 to 5 More than 5
* Full-time
* Part-time
 
 
Where do you offer your services?
Always Often Sometimes Rarely N/A
* At a facility that I own
* At a facility that I lease or rent
* In a space within a physical facility that I rent from someone else
* In my customers’ homes
* In my home
* At a public park, green space or other outside location
* Other
 
 
 
Please share more about your answers above.
   
 
 
 
* How many hours per week do you dedicate to your business?
 
0-10
 
11-20
 
21-30
 
31-40
 
40+
 
 
 
* Do you have another job in addition to the business you manage with MINDBODY?
 
Yes
 
No
 
 
 
What is your other job? (Optional)
   
 
 
 
* Do you have a website for your business?
 
Yes
 
No
 
 
 
* Which service do you use for your business website?
 
Wix
 
Weebly
 
Webs
 
GoDaddy
 
Squarespace
 
LiveEdit
 
I'm not sure
 
Other
 
 
 
 
* In the past 6 months, have you worked with a small business consultant or service to get help with your business?
 
Yes
 
No
 
 
 
* What have you used this consultant or service for?
   
 
 
 
* What are the top 3 reasons that you chose MINDBODY Solo?
 
I wanted to save time
 
It's affordable price
 
Access to a network of consumers (MINDBODY Connect app)
 
I wanted a mobile app to run my business on the go (MINDBODY Express)
 
MINDBODY has a good reputation
 
The mobile app for my customers to find, book & pay for my services (MINDBODY Connect app)
 
It's easy to set up
 
I wanted to start with Solo to try it out
 
I wanted to grow my business
 
Other
 

 
 
How often do you use the following? 
Daily 2 to 3 times a week Once a week Rarely (less than once a week) Never
* MINDBODY Express app on a phone
* MINDBODY software on a phone through a web browser
* MINDBODY software on a tablet through a web browser
* MINDBODY Express app on a tablet
* MINDBODY software on a PC or Mac desktop or laptop computer
 
 
How do your customers book classes or appointments at your business?
All of the time Most of the time Some of the time Rarely Never N/A
* My business website
* MINDBODY Connect app
* Calling
* Texting
* Email
* In person
* Another mobile app (Engage app, etc.)
 
 
 
* Before purchasing MINDBODY for your current business, had you used MINDBODY in the past?
 
No
 
Yes, I used it as a consumer
 
Yes, I used it as a staff member at another business
 
Yes, I used MINDBODY at this business previously, but stopped for a time
 
Other
 

 
 
 
* How do you process credit card payments?
 
I don't accept credit cards
 
MINDBODY Payment Processing
 
Square
 
PayPal
 
Other
 

 
 
 
* Why did you choose to process credit card payments this way?
   
 
 
 
* What challenges do you have with accepting credit cards?
   
 
 
MINDBODY offers several software levels, each with access to more features. (You can learn more about the levels on our website.) What is the likelihood that you will upgrade to another level in the next 6 months?
Very unlikely Somewhat unlikely Somewhat likely Very likely I don't know
* Grow ($60/month)
* Pro ($85/month)
* Accelerate ($135/month)
 
 
 
* What are the reasons for your answer(s) above?
   
 
 
 
* How likely are you to recommend MINDBODY to a friend or colleague?
«Very unlikelyVery likely»
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Based on your experience, rate the following:
Strongly disagree Somewhat disagree Neutral Somewhat agree Strongly agree
* MINDBODY software is easy to use.
* MINDBODY software is priced right.
* MINDBODY software is high quality.
* MINDBODY offers the technical support and customer service that I need.
* MINDBODY software has the right features for my business.
 
 
 
* What's one thing MINDBODY could do to help your business more?
   
 
 
 
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