Mid-Year Training

* Which market are you in?

* What was AT&T’s investment in wireless & wireline networks from 2011 – 2015?

$14B

$140M

$140B

$144B

* What is the percentage of Americans covered by AT&T voice & data network?

89%

90%

99%

98%

* What three trends changed how we live and work?

Software, mobilization & broadband access

Broadband access, mobilization & security

Video, security & globalization

Software, mobilization & explosive video consumption

* How many AT&T Ethernet on Demand customers does AT&T have today?

100+

1,000+

10,000+

101+

* What target customers are recommended for AT&T Multi-Service VPN?

Companies with US and International locations

Companies that fall into verticals like restaurants, retailers & hospitality

Entertainment companies broadcasting live sporting events

Financial services companies requiring 1G speeds

* The 5 key business behaviors defines who we are and how we deliver extraordinary to every customer, every time. What is the fourth key business behavior?

“I can help you with that” - Learn my customer’s business and goals.

Build Relationship - Actively build and grow AT&T business relationship with my customer

“I can help you with that” - Take ownership and provide a seamless customer experience

Prepare - Learn my customer’s business and goals.

* The AT&T Business Experience step Personalizing Solutions is key to our promise. It has three parts to it, what is the second Part?

Develop trust by following through on my commitments to my customer

Build value by recognizing how AT&T’s cutting edge portfolio can help my customer achieve

their vision

Explain our overreaching portfolio capabilities: “Connect, Protect, Virtualize & Manage.”

Demonstrate how AT&T solutions improve my customer’s business.

* This variant of malware is a growing concern, with over 4 million samples tracked in the first half of 2015, up from 1.5 million just two years earlier, as cited in a recent AT&T Cybersecurity Insights report:

Keystroke Loggers

Remote Access Trojans

Ransomware

Spyware

* In our most recent edition of the AT&T Cybersecurity Insights Report, what percentage of companies acknowledged they were breached in 2015?

19%

32%

74%

62%

* If a student successfully hacks past his high school’s firewall, accesses a database server housing student records, and changes the grades on his final exams, this is primarily a violation of which security principle?

Confidentiality

Integrity

Availability

Auditing