New Agent Training

The format of the training class worked well for my learning style

True

False

I felt comfortable asking questions when I needed further clarification on all information presented in class.

True

False

I am comfortable navigating the website to complete the basic function of my Service Center Role.

True

False

I am comfortable searching in CGI to find information to provide to our customers.

True

False

The facilitator – Kimberly Redd was patient and consistent throughout class.

True

False

New agent training at the National Restaurant Association is...

Interactive, fun & relevant to my role in the Service Center at the National Restaurant Association

Not interactive or related to the basic function of my job

It was interactive and relevant, but it was not fun or energizing

None of the above

The examples and scenarios discussed in class were similar to what I experienced when listening to calls and completing role-plays.

True

False

The representatives who I observed during my scheduled observations were:

Consistent, friendly and professional with me and our customers

Dismissive, unfriendly and unprofessional with me or our customers

Was disengaged on their calls, but very polite and friendly with me

I understand the basic function of my work in the Service Center and I am confident in my ability to service our customers.

True

False

What did you like or dislike most about New Agent Training?