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Hello! You are invited to participate in AMS Satisfaction Survey. In this survey, you will be asked to complete a survey that asks questions about SAP AMS Support offered. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this survey is important for us to learn your opinions. Your survey responses will be strictly confidential and your information will be coded and will remain confidential.

If you have questions at any time about the survey or the procedures you may contact us by email to [email protected].

Thank you very much for your time and support.

Please start with the survey now by clicking on the Next button below
 
 
 
How long have you been purchasing our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Daily Weekly Monthly Quarterly
Module FICO
Module SD
Module MM
Module ABAP
Module Basis
 
 
How do you rate on the following attributes?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Customer Service Experience
On-time Delivery of Service
Skill
Communication
Understanding of customers' needs
 
 
 
How do you rate our account representative in responding your needs?
 
Very Helpful
 
Helpful
 
Neutral
 
Unhelpful
 
Very Unhelpful
 
 
How do you rate in comparison to other companies that offer the same services?
 
Much Higher
 
Higher
 
Same
 
Lower
 
Much Lower
 
Don't Know
 
 
 
How likely are you to continue using our services?
 
Very Likely
 
Likely
 
Neutral
 
Unlikely
 
Very Unlikely
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Highly Dissatisfied
 
 
 
 
Yes
 
No
 
Don't Know
 
 
 
* Do you have any suggestions for improvement?
   
Soltius SAP AMS Satisfaction Survey