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2016
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Phosphate Customer Satisfaction Survey April 2016
Phosphate Customer Satisfaction Survey April 2016
SAR Mineral and Cargo team strives to deliver customer satisfaction. We believe an important part of this is to receive formal customer feedback on a monthly basis so that can work together to improve our businesses and demonstrate progress.
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How satisfied are you with SAR's overall performance?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
Does SAR show a positive approach to improving Safety?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
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Does SAR show a positive approach to improving Safety?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you with Phosphate tonnage delivered this month?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you with performance of SAR planning team?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you communicating with SAR M&C business unit?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you with the communication between SAR operations and MPC team?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you with performance of SAR's assets (Locomotives & Wagons)?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you with the way your concerns are addressed by SAR?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
*
How satisfied are you with SAR providing a value added service?
Very dissatisfied
Dissatisfied
Meets Expectation
Satisfied
Very Satisfied
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