Problem Resolution

What would you say is the top complaint your desk hears from your guests?

How do you and/or your staff respond to the guest with this complaint?

Does the same response happen if there is no manager / maintenance on duty?

To what level do you empower your staff to handle problem?

Whose presentation are you most looking forward to?

Doug and Rebecca

Hey Packard Team..... WE HAVE A PROBLEM!!!!

Michael told us (Doug and Rebecca) that we have to do a presentation at our GM Conference!!! And.. those of you who know us..know that together we have the attention span of a 13 week old puppy!!

WE NEED YOUR HELP!!

Please answer our following questions as completely and quickly as possible!

If we don't get these back quick, we may forget about our project!!

Thank you in advance for your assistance!! We look forward to seeing you in a few days!

Sincerely:
Doug and Rebecca

I Agree