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  1. Surveys
  2. 2017
  3. January
  4. P
  5. Purchasing Customer Survey
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Exit Survey
 
Please rate your satisfaction with the performance of the Purchasing team in each of the areas below:
Excellent Above Average Below Average Poor N/A
Courtesy when responding to user’s request
Professionalism when interacting with customers
Positive problem solving attitude
Knowledge of products and vendors
Promptness of returning calls
Knowledge of the system's purchasing policies
 
 

How well do we advise you on the following areas?


Excellent Above Average Below Average Poor N/A
Product availability from suppliers/market
Product substitutes
 
 

How well do we perform the following areas?


Excellent Above Average Below Average Poor N/A
Price Performance / Better prices and discounts
Supplier quality performance
Timely delivery of goods and services
 
 

How would you rate us in the following areas?


Excellent Above Average Below Average Poor N/A
Requests for product information (specs, use, etc.)
Help in dealing with vendors when problems occur
Requests for assistance with complex purchases
 
 

How would you rate YOUR understanding of?


Excellent Above Average Below Average Poor N/A
Purchasing processes and policies
Online requisition system (SRM)
 
 

How well does the Purchasing Department service your department in the areas below?


Excellent Above Average Below Average Poor N/A
Requisition processed in a timely manner
Orders received in a reasonable period of time
Assistance with wrong/damaged merchandise
 
 

How would you rate your experience with the purchasing department?


Excellent Above Average Below Average Poor N/A
Overall experience with purchasing department
 
 
 

How likely are you to recommend Purchasing area to another colleague/department/team?


 
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To what extent do you agree or disagree with the following statement: “The Purchasing area contributes to my business targets and adds value to my area”


 
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c) Please tell us about a positive experience that you have had working with the Purchasing area. Please elaborate on what made it remarkable