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  1. Surveys
  2. 2016
  3. March
  4. R
  5. Retail Product Survey-Solo Account
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Exit Survey
 
 
Overall, how satisfied are you with the Access Bank Solo Account?
 
Extremely Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Extremely Satisfied

 
 
On a scale of 0-10 with 0 (Zero) being Very Unlikely to 10 (Ten) being Very Likely, how willing are you to recommend the Solo Account to Family and Friends?
0 (Very Unlikely) 1 2 3 4 5 6 7 8 9 10 (Very Likely)
 
 
 
 
Please give reasons for your answer to the question above
   
 
 
 
What factors motivated you to open the Solo Account in Access Bank
   
 
 
Please State how well you agree or disagree with the following:
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
The Solo Account meets my Financial needs
The Solo Account is easy to understand & use
The Solo Account Meets my Lifestyle Needs
I enjoy the Exclusive Benefits of the Solo Account
The Interest rate I earn on the Solo Account is competitive
The regular fees/charges I pay on the Solo Account is competitive
The information provided on the Solo Account is Sufficient to enable me make informed decisions on the account
 
 
 
Please indicate any of these features of the Solo Account that are useful to you. (Tick all that apply)?
 
N500 Opening Balance
 
Zero Minimum Daily Balance
 
Discount on first debit card-N500
 
Internet Banking
 
Mobile Banking
 
Telephone Banking
 
PayWithCapture
 
Special package for customers that turned 18years
 
Lodgement of Dividend warrants of up to N100,000 (account payee omly)

 
 
 
What features of the Solo Account would you like the bank to improve on, add to, or remove and why?
   
 
 
 
Is the Solo Account meeting your Financial and Lifestyle needs? If Yes state how and if No please state which needs are unmet?
   
 
 
 
Please state the name of the similar product you enjoy in other banks/name of the bank, if any?
   
 
 
 
Based on your experience so far, do you prefer Access bank's Solo Account over the other bank's similar product you maintain?
 
Yes
 
No
 
Not Applicable