1. Surveys
  2. 2016
  3. August
  4. R
  5. Rio2016 Paralympic Family Survey
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Exit Survey
 
 
Dear all,
 
On behalf of the IPC Governing Board, I would like to inform you that the IPC will collect client satisfaction surveys during and after the Rio 2016 Paralympic Games.
 
These surveys will assess key aspects of the client’s experience at the Games and your contribution will be beneficial in improving the experience for both yourself and others at future Paralympic Games.
 
Therefore I encourage all of you to participate in order to help us continually improve the Paralympic Games at all levels.
 
In order to take part, please continue and fill in the Client Experience Questionnaire.
 
Kind regards,
 
Sir Philip Craven MBE
IPC President
 
 
 
1 Most important aspects of the Paralympic Games
 
 
 
* 1.1 Please select the four areas, which are most important to your Paralympic Games experience.
 
Pre-Games Information
 
Arrivals & Departures
 
Accommodation
 
Transport
 
IPC Guest Services on site
 
Paralympic Hospitality Centre
 
Victory Ceremonies (if applicable)
 
Other (Please specify)
 

 
 
 
2 Pre-Games Information
 
 
 
* 2.1 Please select the three areas of Pre-Games Information that are most important for your experience prior to Paralympic Games:
 
Accreditation
 
Accommodation
 
Arrival & Departure
 
Invoicing and Payment
 
Responsiveness by and contact with the IPC
 
Other (Please specify)
 

 
 
 
2.2 For which purposes did the IPC contact you in the period before the Paralympic Games (please select all that apply)
 
Accreditation
 
Accommodation
 
Arrival & Departure
 
Invoicing and Payment

 
 
2.3 How satisfied are you with the Pre-Games Information that you received before the Rio 2016 Paralympic Games?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied N/A
Responsiveness by and contact with the IPC
 
 
 
2.3.1 If you were dissatisfied/very dissatisfied with one or more areas of Pre-Games Information, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 

2.4 Did you use the following online systems? (Click the applicable box)


 
Accreditation System
 
Hotel Reservation System
 
Arrivals & Departure System
 
I used none of the systems above

 
 
2.4 If you used one or more of the systems listed above, how satisfied were you with the online registration systems?

 
Very dissatisfied Dissatisfied Average Satisfied Very satisfied N/A
Accreditation System
Hotel Reservation System
Arrivals & Departure System
Registration Status
 
 
 
2.5.1 If you were dissatisfied/very dissatisfied with the system usage, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 
3 Arrivals & Departures
 
 
 
* 3.1 Please select the three most important aspects of Arrivals & Departures process for the Paralympic Games.
 
Accreditation validation facilities and services
 
Airport facilities (waiting area, shops, dining, etc.…)
 
Transport from Airport to Accommodation (and back on departure)
 
Workforce and volunteers
 
Other (Please specify)
 

 
 
3.2 How satisfied were you with the following aspects of the Arrivals & Departure process during the Rio 2016 Paralympic Games?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied N/A
Accreditation validation facilities and services
Airport facilities
Transport from airport to accommodation
Workforce and volunteers
 
 
 
3.2.1 If you were dissatisfied/very dissatisfied with one or more areas of the Arrivals & Departure process, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:
   
 
 
 
4 Accommodation
 
 
 
4.1 What are the most important factors for your choice of accommodation? (Feel free to tick more than one box)
 
Location
 
Cost
 
Paralympic Family Hotel Services (IPC and Rio2016)
 
Access to Transportation (T3)
 
Accessibility (facilities and services)
 
Other (Please specify)
 

 
 
4.2 How satisfied are you with the following aspects of accommodation during the Rio 2016 Paralympic Games?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied N/A
Location
Cost
Paralympic Family Services
Access to Transportation
Accessibility (facilities and services)
Accurate information held by the hotel regarding your stay
 
 
 
4.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Accommodation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 
4.3 Did you stay in the Paralympic Family Hotel, the Windsor Oceânico?
 
Yes
 
No
 
 
 
5 Transport
 
 
 
* 5.1 Please select the five most important areas of Transport for you during Paralympic Games:
 
Length of travel times
 
Quality of vehicles (air condition, comfortable, spacious)
 
Adequacy of Transport Information (online tools, transport desk)
 
Accessibility (vehicles, venue drop & load zones)
 
Adherence to the published schedule
 
Transportation provided to/from the competition venues
 
Ceremonies transport services
 
T3 Transport System Booking
 
Other (Please specify)
 

 
 
5.2 How satisfied are you with the following aspects of Transport during the Rio 2016 Paralympic Games?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied N/A
Length of travel times
Quality of vehicles
Adequacy of transport information
Accessibility (vehicles, transport mall, load zones)
Adherence to the published schedule
Transportation provided to/from the competition venues
Ceremonies Transport Services
T3 Transport System Booking
 
 
 
5.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 
6 IPC Guest Services on site
 
 
 
6.1 Was the IPC Guest Services Office in the Paralympic Family Hotel easy to find?
 
Yes
 
No
 
 
 
6.2 Did you have any problems in picking up your complimentary Opening / Closing Ceremony tickets?
 
Yes
 
No
 
 
6.3 How satisfied were you with the service provided by the IPC Guest Services Department
Very dissatisfied Dissatisfied Average Satisfied Very satisfied
Overall IPC Guest Services
 
 
 
6.3.1 If you were dissatisfied/very dissatisfied with one or more areas of IPC Guest Services, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 
7 Paralympic Hospitality Centre
 
 
 
7.1 Did you visit the Paralympic Hospitality Centre?
 
Yes
 
No
 
 
7.2 How satisfied are your with your experience at the Paralympic Hospitality Centre?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied
Paralympic Hospitality Centre
 
 
 
7.2.1 If you were dissatisfied/very dissatisfied with one or more areas of the Paralympic Hospitality Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 
8 Victory Ceremonies
 
 
 
8.1 Did you participate in one or more Victory Ceremonies as Medal or Mascot presenter?
 
Yes
 
No
 
 
 
8.2 How many Victory Ceremonies did you participate in?
   
 
 
 
8.3 In which sport(s) did you participate as Medal or Mascot presenter?
 
Archery
 
Athletics
 
Boccia
 
Canoe
 
Cycling (road)
 
Cycling (track)
 
Equestrian
 
Football 5-a-side
 
Football 7-a-side
 
Goalball
 
Judo
 
Powerlifting
 
Rowing
 
Sailing
 
Shooting
 
Sitting volleyball
 
Swimming
 
Table tennis
 
Triathlon
 
Wheelchair basketball
 
Wheelchair fencing
 
Wheelchair rugby
 
Wheelchair tennis

 
 
 
8.4 What are the most important aspects of Victory Ceremonies, when you participate as presenter?
 
Pre-Games Information provided by IPC
 
Contact between you and the Rio2016 Protocol staff at the venues (incl. briefing before the ceremony)
 
Preparation room where the briefing took place prior to the Victory Ceremony (facilities, location, staff, etc.)
 
Waiting time at preparation room/area before the Victory Ceremony
 
Timing for the Victory Ceremony (in line with schedule)
 
Flow (walking through podium area)
 
Look of the Victory Ceremony area and items (podium, trails, medals, flowers…)
 
Other (Please specify)
 

 
 
8.5 How satisfied were you with the following aspects of the Victory Ceremonies?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied
Pre-Games Information provided by IPC
Contact between you and the Rio2016 Protocol (incl. briefing before the ceremony)
Preparation room where the briefing took place prior to the Victory Ceremony (facilities, location, staff, etc.)
Waiting time at preparation room/area before the Victory Ceremony
Timing for the Victory Ceremony (in line with schedule)
Flow (walking through podium area)
Look of the Victory Ceremony area and items (podium, trails, medals, flowers…)
 
 
 
8.5.1 If you were dissatisfied/very dissatisfied with one or more areas of Victory Ceremonies, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:
   
 
 
 
9 Overall Paralympic Games Experience
 
 
9.1 How satisfied are you overall with the Rio 2016 Paralympic Games?
Very dissatisfied Dissatisfied Average Satisfied Very satisfied
Overall Paralympic Games Experience
 
 
 
9.2 Would you be interested in visiting the PyeongChang 2018 Paralympic Winter Games?
 
Yes
 
No
 
 
 
9.3 What suggestions, if any, do you have to improve your Paralympic Games experience?
   
 
 
 
9.4 Would you allow us to contact you with regards to this survey to gain more detailed feedback?
 
Yes
 
No
 
 
9.5 Please enter your full name and email address:
First Name : 
Last Name : 
Email Address :