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What phone brand do you use?
 
LG
 
Apple
 
Blackberry
 
Samsung
 
Nokia
 
HTC
 
Other
 
 
 
 
Why did you choose this brand?
 
Entertainment use
 
Latest trend
 
Physical appearance
 
Business use
 
Other
 
 
 
 
How satisfied are you with your Samsung smartphone?
 
Very unsatisfied
 
Unsatisfied
 
Somewhat unsatisfied
 
Neutral
 
Somewhat satisfied
 
Satisfied
 
Very satisfied
 
 
 
How satisfied are you with the price level of the Samsung smartphones?
 
Very unsatisfied
 
Unsatisfied
 
Somewhat unsatisfied
 
Neutral
 
Somewhat satisfied
 
Satisfied
 
Very satisfied
 
 
 
What is your satisfactory level regarding the customer service?
 
Very unsatisfied
 
Unsatisfied
 
Somewhat unsatisfied
 
Neutral
 
Somewhat satisfied
 
Satisfied
 
Very satisfied
 
 
 
Based on the previous question, please state the reasons to why you chose the above answer.
   
 
 
 
How happy are you with the durability of your Samsung smartphone?
 
Very happy
 
Happy
 
Fair
 
Unhappy
 
Very unhappy
 
 
 
How would you rate Samsung customer service?
 
Very good
 
Good
 
Fair
 
Poor
 
Very poor
 
 
 
Have you ever recommended anyone to buy a Samsung smartphone?
 
Yes, I have recommended.
 
No, I have not recommended.
 
 
 
How satisfied are you with the friendliness of the personnel?
 
Very unsatisfied
 
Unsatisfied
 
Somewhat unsatisfied
 
Neutral
 
Somewhat satisfied
 
Satisfied
 
Very satisfied
 
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