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Surveys
2014
December
S
Samsung Phones
Samsung Phones
0%
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What phone brand do you use?
LG
Apple
Blackberry
Samsung
Nokia
HTC
Other
Why did you choose this brand?
Entertainment use
Latest trend
Physical appearance
Business use
Other
How satisfied are you with your Samsung smartphone?
Very unsatisfied
Unsatisfied
Somewhat unsatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied
How satisfied are you with the price level of the Samsung smartphones?
Very unsatisfied
Unsatisfied
Somewhat unsatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied
What is your satisfactory level regarding the customer service?
Very unsatisfied
Unsatisfied
Somewhat unsatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied
Based on the previous question, please state the reasons to why you chose the above answer.
How happy are you with the durability of your Samsung smartphone?
Very happy
Happy
Fair
Unhappy
Very unhappy
How would you rate Samsung customer service?
Very good
Good
Fair
Poor
Very poor
Have you ever recommended anyone to buy a Samsung smartphone?
Yes, I have recommended.
No, I have not recommended.
How satisfied are you with the friendliness of the personnel?
Very unsatisfied
Unsatisfied
Somewhat unsatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied
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