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SERVICE QUALITY EVALUATION SURVEY

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Exit Survey
 
 
Dear Client,

As the Corporate Relations Officer at OTIENO & AMISI ADVOCATES, I take this opportunity to thank you for giving us a chance to serve you.

To help us serve you even better and meet your expectations, kindly spare a minute or two of your time and inform us on the quality of service you have received from us so far, in the provided questionnaire.
 
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project.

However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

If you have questions at any time about the survey or the procedures, you may contact at the email address or the phone number specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
Sincerely,

Wamboi K.
Corporate Relations Officer,
Otieno & Amisi Advocates
+254 724 905 618
wamboi@otienoamisilaw.

 
 
 
 
In a scale of 10, where would you place our efficiency and reliability?
 
1-3
 
4-6
 
7-10
 
 
 
* What do you like most about us?
   
 
 
 
* What do you like least about us?
   
 
 
 
* When do we complete your work?
 
In good time
 
Right on time
 
Late
 
 
 
* Would you always count on our legal assistance? Give a reason why you would or would not.
   
 
 
 
* Would you recommend our services to others? Give a reason why you would or would not.
   
 
 
How satisfied are you with:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Dedication to your service
* Feedback to your queries
* Communication skills
* Customer service
 
 
 
* In a scale of 10, where would you place our performance against competition?
 
1-3
 
4-6
 
7-10
 
 
 
* Highlight any specific areas you would like us to improve on