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  5. Shady Hollow Restaurant / Bar Survey
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Hello:
You are invited to participate in our survey related to the dining and bar experience at Shady Hollow. In this survey, our members are being asked to complete a survey that asks questions about a variety of aspects related to dining and the bar.  It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary, however it is very important for us to understand your opinions so that we can evaluate our service and continuously make improvements.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.  Once complete, the survey results will be shared with those that completed the survey.   We will close the survey on January 15 and prepare survey results, and will share those by Jan 31.   Please start with the survey now by clicking on the Continue button below.
 
 
 
How would you rate your overall experience when dining at Shady Hollow?
 
Generally very good - usually exceeds expectations
 
Usually meets my expectations
 
Usually does not meet expectations
 
 
 
How would you rate the overall service speed in the restaurant?
 
About right
 
Faster than my expectations
 
Slower than my expectations
 
 
Please rate the overall service speed in the bar?
 
About right
 
Faster than my expectations
 
Slower than my expectations
 
 
Please rate the following relating to the dining experience at Shady Hollow:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Food quality
Food preparation (done to specification, overcooked, undercooked, etc.)
Food presentation
Menu choices
Availability of healthy menu options (low calorie, low fat, vegetarian, etc.)
Noise level when dining in main dining room near bar
Noise level when dining in other rooms other than dining room near bar
Order accuracy (you are served exactly what you ordered)
Wait staff understanding of how menu options are prepared
Wait staff politeness
Wait staff responsiveness
Speed of getting bill delivered to table
Value (price charged for food and service)
 
 
 
If you answered very unsatisfied or unsatisfied to any of the choices above, please explain more about the reasons for that score:
   
 
 
 
Do you normally make reservations prior to arriving at Shady Hollow to eat?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
What percentage of the time have you NOT been able to dine at Shady Hollow when you wanted to?  (due to tables being full, other events such as weddings, no availability at the time you wanted to eat, etc.)
 
0%
 
Less than 25% of the time
 
Between 25%-50% of the time
 
Greater than 50% of the time
 
 
 
What are the top three priorities you feel we should improve related to dining that would result in you dining at Shady Hollow much more often?
   
 
 
Please rate the following in the bar: (5 stars = excellent, 1 star = poor)
Drink pricing
Overall service at the bar (prompt, polite, accuracy, etc.)
Ambience / surroundings
TV's and mix of channels being shown
Volume of TV's vs expectation
Snack availability (chips, crackers, etc.)
 
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