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Surveys
2015
July
S
Shiva's
Shiva's
0%
Exit Survey
A) To what extent do you agree or disagree with each of the following statements regarding
social media marketing
? (Please select one number for each statement)
Strongly disagree
Disagree
Slightly disagree
Neither agree nor disagree
Slightly agree
Agree
Strongly agree
I visit Shiva’s boutique Facebook profile once in a month
The contents found on Shiva’s boutique social media profile seem interesting
It is fun to get updated about Shiva’s through social media
It is possible to search customized information about Shiva’s through social media
It is convenient to gather product information through Shiva’s social media profile
The live updates about Shiva’s interest me
Two-way interaction with the management board of Shiva’s is possible through social media
It is simpler to share about Shiva’s and its products through social media
I can easily convey my opinion about Shiva’s and its service
I would like to pass out positive feedback about Shiva’s
I would like to share my opinion about Shiva’s with my friends
Interacting with Shiva’s through social media has become a new trend
I look up to social media profile of the brand before purchasing a product
I am satisfied with Shiva’s social media activities
B) To what extent do you agree or disagree with each of the following statements regarding
customer relationship
? (Please select one number for each statement)
Strongly disagree
Disagree
Slightly disagree
Neither agree nor disagree
Slightly agree
Agree
Strongly agree
Shiva’s develops and maintains trust in its customers
I believe that the content provided by Shiva’s is reliable
I am always delighted with Shiva’s services
The interaction with Shiva’s has been a pleasure
The relationship with Shiva’s makes me visit the store repeatedly
It is important for me to maintain a relationship with Shiva’s
C) To what extent do you agree or disagree with each of the following statements regarding
brand awareness
? (Please select one number for each statement)
Strongly disagree
Disagree
Slightly disagree
Neither agree nor disagree
Slightly agree
Agree
Strongly agree
I can recognize Shiva’s products from other competing brands
I can recall Shiva’s when I think of any product category
I consider Shiva’s first when I think of the purchasing cloths
I can relate Shiva’s products to certain product category
D) To what extent do you agree or disagree with each of the following statements regarding
purchase intention
? (Please select one number for each statement)
Strongly disagree
Disagree
Slightly disagree
Neither agree nor disagree
Slightly agree
Agree
Strongly agree
The probability of considering Shiva’s products before shopping is high
I would consider buying from Shiva’s next time
Price ranges of the products influence my purchasing decision to a great extent
My purchasing decision depends on the association I develop with the company
Name:
Gender
Male
Female
Others
Age
Below 13
13-18 years
19–25 years
26 – 40 years
41- 55 years
Above 55
Education qualification
Lower than secondary school
Secondary school or Equivalent
Bachelor Degree
Master Degree
Doctoral Degree
Others: ________________
Occupation
Student
Professional
Business owner
Housewife
Retired
Others: _________________
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