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Surveys
2015
July
S
Skybridge Survey
Skybridge Survey
0%
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Do
you get an SMS once connected to the TIM Mobile network (Skybridge)?
Yes
No
Does the SMS contain service information such as calling costs and cost to transfer data?
Calling costs only
Calling costs and Data services
None of the above
How often do you use the Skybridge cell phone service?
Almost every day
4-5 times a week
2-3 times a week
Once a week
Once every 2 weeks
Once per trip
From which location do you make the call?
my cabin
From the recreation room
From the corridor
Other
How long is the average call?
0-5 minutes
5-10 minutes
10-20 minutes
Over 20 minutes
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
The reception/ Quality of Skybridge system on board?
The reliability of Skybridge System on board?
The latency/ delay on the phone line?
The cost transparency of Skybridge?
The cost charged by Skybridge?
Are the roaming costs mentioned in the welcome SMS in line with the costs mentioned on the final bill?
Yes
No
Are u going to recommend the Skybridge service to others?
Yes
No
Do you want EMAS to continue to provide Skybridge service?
Yes
No
Comments/Suggestions:
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