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Surveys
2015
February
S
Store Upgrade Survey
Store Upgrade Survey
Store Systems Upgrade Survey
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You are invited to participate in our Store Systems Upgrade survey. IIt will take approximately five minutes to complete the questionnaire.
Your participation will assist us with our ongoing support and maintenance of your systems, along with resolving any post-installation issues that you may have, and improving our services for future projects.
If you have questions at any time about the survey or the procedures, you may contact Chris Overstreet at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Please enter your store number:
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
The communication that took place before the upgrade
The professionalism of the CommWorks technician who visited you
The skill of the CommWorks technician who visited you
The knowledge level of the CommWorks technician who visited you
The professionalism of Harry & David's IT staff
The skill of Harry & David's IT staff
The knowledge level of Harry & David's IT staff
The overall quality of the installation
After the upgrade, my store's server and workstation run
Faster than before the upgrade
About the same as before the upgrade
Slower than before the upgrade
After the upgrade, my store's fax and phone lines are
Easier to use
About the same as before the upgrade
Not as easy to use
Harry & David's IT staff understands the service needs of my store.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Please tell us about any post-installation issues that you are experiencing, so that they can be tracked and resolved.
Please include your store number in your request
:
If you have any other comments or suggestions regarding your upgrade, please tell us in the box below.
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