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Hello: You are invited to participate in our survey. It will take approximately ten minutes to complete the questionnaire. Please note that it is very important for us to learn your opinions so that we can improve the way we interact with you. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [email protected] at +267 3958674. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
How many years have you been doing business with BTCL?
 
less than 1 year
 
1-5 years
 
5-10 years
 
more than 10 years
 
 
 
How often do you interact with BTCL?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
* Are you supplier, customer or both to BTCL?
 
 
 
Do you find doing business with....
 
Easy
 
Somewhat easy
 
Difficult
 
Very difficult
 
 
 
In relation to Question 4 above, kindly elaborate:
   
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Interaction with the BTCL team
Service delivered
Problem resolution with BTCL
Supplier/Customer relationship
Overall experience with BTCL
 
 
 
Any other Comments/Suggestions that you would like us to know: