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  1. Surveys
  2. 2016
  3. July
  4. T
  5. TQM in the Public Sector
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Exit Survey
 
 
Hello: You are invited to participate in my survey "An Assesment of Public Sector Commitments towards Excellence in Quality Improvement for Service Delivery" . In this survey, approximately 150 people will be asked to complete a survey that asks questions about Total Quality Management practices. It will take approximately 10 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* Have you ever heard of the ISO 9001:2015 Quality Management Standards?

  
 
Yes
 
No
 
 
 
* Are you aware of the importance of total quality management (TQM) in the success of any organisation?

  
 
Yes
 
No
 
Can't Say
 
 
 
* Are you aware of some of the TQM initiatives undertaken by the Ministry of Civil Service and Administrative Reforms to improve the quality of service in the public sector?
 
 
Yes
 
No
 
 
 
* How far are you satisfied with the TQM practices in public sector?
 
Very Much
 
Somewhat
 
Little
 
Not at all
 
 
 
* How far are you satisfied with the quality of service provided in the public sector?
 
Very Much
 
Somewhat
 
Little
 
Not at all
 
 
 
This section attempts to determine the level of TQM implementation at your workplace. Please state your perception on each statement.

 
 
 
 
* Employees are given information, tools and training they need to do the job effectively.
 
True
 
False
 
Neutral
 
 
 
* Sufficient financial resources are provided to support improvement activities.
 
True
 
False
 
Neutral
 
 
 
* Resources are used effectively.
 
True
 
False
 
Neutral