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Hello:
You are invited to participate in our survey . It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Robert  at (413) 533-0759 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
How clean is our appeareance?
 
Very Clean
 
Clean
 
Average
 
Dirty
 
Very Dirty
 
 
 
How friendly is our office?
 
Excellent
 
Good
 
Average
 
Bad
 
Poor
 
 
 
How friendly is service department?
 
Excellent
 
Good
 
Average
 
Bad
 
Poor
 
 
 
How fast is the sales process?
 
Fast
 
Average
 
Slow
 
 
 
Did feel like you were treated with respect?
 
Yes
 
No
 
 
 
How is quality of our vehicle?
 
Excellent
 
Good
 
Average
 
Bad
 
Poor
 
 
 
How is the quality of work that our service department provides?
 
Excellent
 
Good
 
Average
 
Bad
 
Poor
 
 
 
Do we make you feel important? 
 
Yes
 
No
 
 
 
Would you recommend us to your friends and family?
 
Yes
 
No
 
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