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Please rate the following:
Response Time
Ease of Use
How long have you used our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Somewhat dissatisfied
Highly dissatisfied
How likely are you to continue using our products?
Very likely
Somewhat likely
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Somewhat lower
Much lower
Don't know
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
How eager were the customer service representatives to help you?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
How successful was the software in performing its required task?
Extremely successful
Very successful
Moderately successful
Slightly successful
Not at all successful