A COMPARISON STUDY ON THE EXPECTED SERVICE QUALITY

Hello:
You are invited to participate in our survey Project in Comparison Study on the Expected Service Quality of KTM Komuter Passengers Towards the Perceived Service in Klang Valey . In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ms Suguna Murugaiah at 010-251 7959 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

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