Accounting Customer Survey

This survey was created by the University of the Virgin Islands "Wow Campaign", Let Us Wow You!. Ourgoal is to provide our customers with the best service possible. Please take a few minutes to completethe following customer service questionnaire. Your comments will enable us to see how we're doingoverall and find out how we can improve. Thank you very much for your time and support.

1. How often do you utilize the services of the Accounting Department?

2. What services did you require from the Accounting Department? (Check as many as apply.)

3. How would you rate the service received from the Accounting Dept. on each of the following general criteria? 1 = least satisfactory, 5 = most satisfactory.

4. On the most recent occasion that you requested Accounting Dept. services, how quickly did the Accounting Dept. staff respond to your request?

5. How comfortable are you in asking for help on accounting matters from the Accounting Dept?

6. Have you ever had any dispute with the Accounting Dept.?

Yes

No

Other

7. How well does Accounting understand the particular needs of your department?

8. How well does Accounting do in getting you, as a customer, the information you need to make decisions?

9. Feel free to use this space for any other comments about the Accounting Department.