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ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
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Customer Service
Product Packaging
On-Time Arrival
 
 
This is Flex matrix 
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Product Packaging
On-Time Arrival
Price
 
 
 
How likely would you be to recommend our products to a friend or colleague?
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012345678910
 
 
How satisfied are you with the following:
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Website
-
Customer Service
-
Overall
-
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
-
Customer Service
-
Overall
-
 
 
 
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