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  1. Surveys
  2. 2015
  3. January
  4. A
  5. AfterHours Client Feedback : Service Delivered
0%
Exit Survey
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How often do you utilise the After Hours Department?
 
Daily
 
Weekly
 
Monthly
 
Every now and than
 
Never
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Delivery of service
Response time
Methods of communication
Quality of support
Post-service follow-up
Knowledge of our afterhours staff
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
We understand the needs of your company
You have completed confidence in the ability of afterhours to completed your request.
 
 
Comment:
   
 
 
 
How likely are you to continue using AfterHours service?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?