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2015
January
A
AirlineCodesharing Passenger Survey
AirlineCodesharing Passenger Survey
Airline Passenger Survey
My name is Asma Rizvi and I am currently a student on the MSc Global Marketing degree at University of Liverpool, United Kingdom. As part of my course I am completing a thesis on
“Global Alliance. A codeshare partnership in airline industry.”.
This survey has been designed to seek passenger views on their experience of codeshare and alliance partnerships. The information that you provide will not only provide results for my research but also assist airlines and understanding the significance of such partnerships from passengers perspective. This survey will take you approximately 5 minutes to complete.
Your responses cannot be identified from the information you provide and no information about individuals will be passed on to third parties. All information collected will be reported in aggregate form only. The information you provide will be kept confidential and will solely used for the purpose of completing my research.
I would like to take this opportunity to thank you very much for your time and co-operation for completing this survey. If you have any queries or would like further information about this research, please send me an email at
[email protected]
Thank you for your help.
Asma Rizvi
MSc Global Marketing
University of Liverpool
England.
*
How many times have you flown in the past 12 months? (Count a return trip as two)
2.
*
What was the purpose of your most recent trip?
Business
Leisure
Both
Other
3.
*
Please indicate the cabin class you usually fly when travelling for
"Business purpose"
.
First Class
Business Class
Economy Class
4.
*
Please indicate the cabin class you usually fly when travelling on
"Leisure"
.
First Class
Business Class
Economy Class
5. Which are your three most preferred airlines when making long haul flights (Flights more than 6 hours)?
Which are your three most preferred airlines when making short haul flights(Flights less than 6 hours)?
6.
Airline sales office
Company travel department
Airline desk at the airport
Travel agent
Airline website
Online travel agents (Example Opodo, Travelocity etc)
Others
For your most recent
"Business travel"
where did you purchase your ticket?
For your most recent
"Leisure travel"
where did you purchase your ticket?
7.
Schedule
Punctuality
In-flight catering
In-flight internet
In-flight telephony
In-flight mobile telephony
In-flight entertainment
Frequent flyer programme
Ticket price
Airline image
What are the most influential factors that affect your choice of airlines for
"Business travel"
?
Please rank the following factors between 1 and 5, 5 being most important and 1 being least important.
8.
Schedule
Punctuality
In-flight catering
In-flight internet
In-flight telephony
In-flight mobile telephony
In-flight entertainment
Frequent flyer programme
Ticket price
Airline image
What are the most influential factors that affect your choice of airlines for
"Leisure travel"
?
Please rank the following factors between 1 and 5, 5 being most important and 1 being least important.
9.
*
Have you ever experienced 2 different airlines to reach to your destination?
Yes
No
10.
Yes
No
Are you aware what does it means when your airline states operated by codeshare partner
11.
Never Tried
Maybe
Yes
No
Do you appreciate such option??
12.
Yes
No
Are the prices of mixing airline cheaper then one airline on entire route?
13.
Direct
Indirect - via X city
If you go to a travel agent who gives you two options to fly to your destination. 1 direct and 2. Via an X city. Which option you would choose and why?
14.
*
What is your gender?
Female
Male
15.
*
Please select your age group
18 – 24
25 – 32
33 – 42
43 – 52
53 – 62
63 +
16.
*
Please select your occupation
Director/ Executive
Professional
Admin/Managerial
Student
Unemployed
Retired
Other
17.
*
Please indicate your residential location
Africa
Asia
Australia & New Zealand
Middle East
Europe
South America
North America
Please contact
[email protected]
if you have any questions regarding this survey.
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