Airport questionnaire for students

When was the last time you’ve used any one of the London airports for travel purpose?

Few days ago

3 months ago

6 months ago

More than a year ago

Which one of the following London airports did you use?

London Gatwick

London Heathrow

London Luton

London stansted

Please rate the flowing facilities provided by the airport chosen above.

	Very poor	Poor	Ok	Good	Excellent
Access to and from the airport

Check-in/Baggage information

Eating & Drinking

Facilities for Passengers with Reduced Mobility (PRMs)

Information point

Lounges

Money exchange

Security

Shopping

Toilets and showers

wayfinding around the airport (signs)

Worship places

Who were you travelling with?

Friends

Family

University/college trip

Other (please specify)

Who made the travel arrangements?

It as arranged by a travel agent

It had been arranged by a family member

It was arranged by university

Other (please specify)

If you had arranged the trip yourself, would you have chosen another London airport to depart from?

I don't make travel arrangements

No, I would have chosen the same airport

Yes (if yes, which other airport would you have considered )

Please indicate from the following list how important each statement has been in making your decision to choose to depart from any London airports.