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| How often do you order from Amazon.com? |
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| Are you an Amazon Prime member? |
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| Which delivery carrier do you choose? |
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| 5. Have you ever had to overnight your packages? |
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| 6. Have you ever had to contact customer service for a late delivery? |
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| 7. Did you receive a credit for your late delivery? |
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| 8. Have you ever written a review on a late delivery on Amazon.com? |
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| 8. Have you ever written a review on a late delivery on Amazon.com? |
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| Would you recommend Amazon.com to others? |
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