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The American Truck Parking website is part of a research-deployment project by the Federal Highway Administration, Caltrans, and UC Berkeley. It provides truck parking information to truck drivers, including truck stops, public rest areas, and fueling locations. The data is still undergoing construction, so not all types of truck parking are covered, and some parts of the country are still being added. New data is being added regularly.
You are part of a small group of outside testers that we would like to receive feedback from regarding the form and function of the website. We would most like your feedback and opinions of the website design, existing data quality, and usefulness. Your effort will help us build a more useful website for truckers.
Please go to the next page to begin the survey. We expect the survey to take 5 to 10 minutes. Thank you again for your participation.
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| To begin, will you be testing the website using a desktop, laptop, tablet, or smartphone? |
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| What brand of tablet are you using? |
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| What brand of smartphone are you using? |
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Next, we would like you to access the American Truck Parking website. Please click on the link below (or type the URL) into a separate browser window:
http://www.americantruckparking.com
Using the webpage, we would like you to answer the following questions to the best of your ability. |
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| Suppose you are near Phoenix, Arizona and would like to find a place to stop. Please do a search and find out how many public rest areas are within 50 miles of Phoenix. |
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| How easy or difficult would you rate this task? |
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| If you could, please describe briefly how you answered this question, and if you ran into any problems. | | |
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| What (if anything) would you improve about the interface or search process? |
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| Please return to the home page. Then, tell us how many CNG fueling stations are there in Oregon? |
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| How easy or difficult would you rate this task? |
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| If you could, please describe briefly how you answered this question, and if you ran into any problems. | | |
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| What (if anything) would you improve about the interface or search process? |
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| Next, tell us how many locations in the entire database have showers? |
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| How easy or difficult would you rate these tasks? |
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| If you could, please describe briefly how you answered this question, and if you ran into any problems. | | |
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| What (if anything) would you improve about the interface or search process? |
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| Please return to the home page again. Now suppose you want to stop at a Flying J truck stop. Please do a search and find all the Flying J’s in the database. How many are there? |
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| How easy or difficult would you rate this task? |
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| If you could, please describe briefly how you answered this question, and if you ran into any problems. | | |
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| What (if anything) would you improve about the interface or search process? |
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| Please return to the home page one more time, and determine how many locations in the database have dynamic parking availability information? |
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| Among these locations, find the Logistics Terminal in Lathrop. How many spaces are currently available? |
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| How easy or difficult would you rate this task? |
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| If you could, please describe briefly how you answered this question, and if you ran into any problems. | | |
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| What (if anything) would you improve about the interface or search process? |
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| Overall, how easy or hard is it to use the website? |
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| How clear is the information on the website? |
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Thank you for taking the time to test the website and to provide feedback. If you have any further feedback, feel free to provide it below. In general, we are interested in knowing the following from your perspective as a truck driver.
1) How useful is the information presented on the site?
2) How could information be presented better (if improvement is needed)?
3) What additional information do you think would be helpful for you or other truck drivers using this site?
4) How easy or difficult is it to use the site to find information?
5) Are there types of information that would be useful to certain types of truck drivers (e.g., such as women truck drivers, driver teams, new truck drivers, etc.)?
6) What general suggestions, if any, might you have for improvement of the site design and functionality?
Please feel free to offer feedback to any, all, or none of the questions in the text box below. We also welcome any general feedback you have to offer on the website design. |
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| Please leave any general feedback here. | | |
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| Your experience with this website is important to us, and it might help if we have further clarity of your responses at a later time. If we have any questions about your responses to this survey and your testing, may we contact you via email to follow-up? |
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