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  5. AMEX IVR - English
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Age
 
Bellow 18
 
18-25
 
26-35
 
35-50
 
Above 50
 
 
 
Gender
 
Male
 
Female
 
 
 
Marital Status
 
Signle
 
Married
 
Other
 
Prefer not to say
 
 
 
Work
 
Public Sector
 
Private Sector
 
 
 
Country
 
Bahrain
 
GCC
 
 
 
Are you aware of the IVR System used in AMEX Call Center?
 
Yes
 
No
 
 
 
How do you rate AMEX Call Center system in General?
 
Highly Satisfied
 
Satisfied
 
Neutral
 
Unhappy
 
Very Unhappy
 
 
 
How easy do you think AMEX System is?
 
Very Easy
 
Easy
 
Neutral
 
Hard
 
Very Hard
 
 
 
In Monthly Basis, you use AMEX call center services:
 
Almost always
 
Frequently
 
Sometimes
 
Occasionally
 
Hardly Ever
 
 
 
In term of Speed, AMEX IVR System is:
 
Very Fast
 
Fast
 
Average
 
Slow
 
Very Slow