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  1. Surveys
  2. 2013
  3. April
  4. A
  5. APC Customer Service Survey
0%
 
 
Which store did you visit?
 
Altech Autopage Cellular Pavilion
 
Altech Autopage Cellular Westwood
 
Altech Autopage Cellular Galleria
 
 
 
Was the waiting time reasonable before you were being attended to? If NO, please indicate why you state so.
 
Yes
 
No
 
Other
 
 
 
Did you find what you were looking for. i.e was your need for visiting the store, fulfilled? If NO, please explain your selection.
 
Yes
 
No
 
Other
 
 
 
One a scale from 1 to 5, 1 being the lowest, and 5 being the highest value, how would you rate the quality of the service received? Please indicate the reason for your selection
 
1
 
2
 
3
 
4
 
5
 
Other
 
 
 
Did you feel that the consultant understood the problem/query properly as you have explained it to him/her? If NO, please indicate why you state so.
 
Yes
 
No
 
Other
 
 
 
How do you think we can improve our Service to you in future?
 
 
Other
 
 
 
Would you recommend us to your Friends and Family? If NO, please indicate the reason/s
 
Yes
 
No
 
Other
 
THANK YOU FOR PARTICIPATING IN THIS SURVEY. YOUR INFORMATION WILL BE VALUABLE IN BUILDING A BETTER CUSTOMER SERVICE EXPERIENCE FOR ALL OUR VALUED PATRONS.