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  2. 2013
  3. May
  4. A
  5. appendix 7
0%
Exit Survey
 
 
How old are you?
 
10-12
 
13-15
 
16-18
 
19-25
 
26-35
 
36-50
 
51-65
 
65+
 
 
 
Have you ever hear of Cappuccino?
 
Yes
 
No
 
 
 
If yes how?
 
Posters
 
Word of Mouth
 
Leaflets
 
Groupon
 
I've walked past it
 
Other
 
 
 
Have you ever been to Cappuccino?
 
Yes
 
No
 
 
If yes how satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Customer Service
Product
 
 
 
If you have never been to Cappuccino why not?
 
Nothing has attracted me
 
I do not like the shop front
 
Never heard of it
 
Too expensive
 
Too cheap
 
Other
 
 
 
Which method of promotion do you think would be best for Cappuccino to raise awareness of their business?
 
Social Media
 
Leaflets
 
Google Advertising
 
Posters in Shop window
 
Poster around Solihull
 
Local Newspaper advert
 
Other
 
 
 
 
Would you be more likely to visit Cappuccino if they had a loyalty card?
 
Yes
 
No
 
 
 
How likely are you to use social networking sites?
 
Very likely
 
Fairly often
 
Not very often
 
Rarely
 
Never