| Was the first person you encountered projecting a courteous and friendly manner?
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| Did you receive a warm, welcoming feeling and feel your patronage was appreciated? |
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| Were other employees projecting a helpful and friendly manner and staying busy? |
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| Were you thanked for your patronage? |
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| Did you receive adequate time to make your food selection? |
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| Did you receive your correct food order? |
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| Did the associate suggest an additional product in a positive manner at any time during your visit? (Suggestive selling; side item, dessert, etc.) |
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| Were condiments visible and well stocked? |
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| Did a manager visit with guests at a table or make any guest contract? |
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Did all staff (including manager) portray a
professional manner? (If no, elaborate in summary) |
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