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Surveys
2014
October
A
Aruga After Stay Survey
Aruga After Stay Survey
Aruga Guest Satisfaction Survey
0%
Exit Survey
We are delighted to have had you as a guest at Aruga!
It is our goal to make you feel as comfortable as possible on your next visit. We request that you take a few minutes to give us your feedback. It will serve as a guide for us, as we strive to continue to enhance our services and amenities for you and our other valued guests.
We look forward to having you stay with us again soon.
Thank you!
General Impressions
Excellent
Very Good
Good
Fair
Poor
Satisfaction Level
Please specify the nature of your problem(s).
Employee speed of service
Employee service attitude
Reservation missing or incorrect
Room was not available at time of check in
Room was not as expected
Room was not clean
Room: plumbing or water
Room: air-conditioning or ventilation
Room: working order of the equipments
Room: noise
Food quality
Billing was inaccurate
How satisfied are you with the following:
Excellent
Very Good
Good
Fair
Poor
Quality of accommodation(s)
Quality of service
Value for money
Excellent
Very Good
Good
Fair
Poor
Would stay in Aruga again?
Would you recommend Aruga?
Our Team
Excellent
Very Good
Good
Fair
Poor
Warmth and friendliness
Responsiveness to your needs
Genuine concern for your comfort
Knowledge of amenities and services
Efficiency and effectiveness
Did any of our team members make you feel extra special? Please let us know so that we can acknowledge their excellent service.
Our Process
How did you make your reservation?
Phone
Online Travel Agencies
E-mail
Walk-in guest
Comments?
Your Room
Excellent
Very Good
Good
Fair
Poor
Cleanliness
Condition of Furnishings
Condition of Beddings
Comfort of Mattress and Pillows
Room Temperature
Internet Accessibility
Television Program Choices
Functionality of Room Design
Lighting
Security Features
Washroom fixtures
Washroom Amenities
Functionality of Appliances
China, Cutlery, and Kitchen Supplies
Comments?
Did you avail of hotel limousine transfers from the airport to this stay?
Yes
No
Our Transportation Service
Excellent
Very Good
Good
Fair
Poor
Condition or quality of Vehicles
Efficiency and Punctuality
Safety
Courtesy of Driver
Comments?
Your Meals
Excellent
Very Good
Good
Fair
Poor
Quantity of choices available
Service
Quality of Food
Beverage choices
Overall rating of food and beverage
Comments?
Our Facilities and Services
Excellent
Very Good
Good
Fair
Poor
Pool Condition
Pool Safety
Gym Condition
Gym Equipment
Gym Safety
Laundry Service
Were there any major concerns during your stay?
Yes
No
Please specify the nature of your concern(s) so that we may properly address the issue(s).
Employee speed of service
Employee service attitude
Reservation missing or incorrect
Room was not available at time of check in
Room was not as expected
Room was not clean
Room: plumbing or water
Room: air-conditioning or ventilation
Room: working order of the equipments
Room: noise
Food quality
Billing was inaccurate
Other: (please specify)
ABOUT YOU
What was the purpose of your stay?
Business
Pleasure
Both
Others
ABOUT YOU
What was the purpose of your stay?
Business
Pleasure
Both
Others
How did you hear about Aruga?
Online Travel Agency (Booking.com, Agoda etc.)
Mobile Application (Foursquare, GoogleMaps, etc.)
Poster/Flyer/Brochure/Print Ad/Billboard
Referral
Others: (Please specify)
Name
Birthdate
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23
24
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27
28
29
30
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Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
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2024
Country
-- Select --
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Democratic Peoples Republic of Korea
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Fiji
Finland
France
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Lao Peoples Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia (Federated States of)
Monaco
Mongolia
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Republic of Korea
Republic of Moldova
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Thailand
Togo
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United Kingdom of Great Britain and Northern Ireland
United Republic of Tanzania
United States of America
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Yemen
Yugoslavia
Zambia
Zimbabwe
Do you have any other comments or suggestions?
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