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Surveys
2014
October
A
AUB IT Technical & Administrative Assessment
AUB IT Technical & Administrative Assessment
0%
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How often do you call AUB IT for the support ?
-- Select --
Hourly
Daily
Weekly
Monthly
*
You require support for ?
Connection issue
Flexcube
OBIEE
Windows Operating System
Microsoft Office
Printer and scanner
File server
Internet
Money gram
Other
*
How do you request the support?
Phone
IT Help Desk
Email
Other
How is the AUB IT Team Response?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
IT Manager
*
Database Team
*
System Team
*
Network Team
*
Support Team
What applications respond slow?
Very Slow
Slow
Good
Very Good
*
Flexcube
*
OBIEE
*
Lotus Notes
*
File Server
*
Money Gram
*
Internet Browsing
Compared to 5 months earlier how often do you receive spam emails?
No more spam
2-3 Spam in a week
More spam in a week
*
Spam Emails
How quick are the support cases solved?
No Response
Slow Response
Average Response
Fast Response
*
IT Help Desk
*
Phone Call
*
Email
What is the overall network downtime?
Once in Day
Once in Week
Once in Month
*
Roshan
*
Etisalat
*
AWCC
How satisfied are you with the following in term of access from your home?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
AUB Internet Banking
*
AUB Lotus Web Mail
Comments/Suggestions for further improvements?
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