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Surveys
2017
March
B
Banking-Consumer Perception
Banking-Consumer Perception
0%
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*
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*
Do you have a bank account?
-- Select --
Yes
No
If yes, with which bank/banks do you have an account ?
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Which bank is your preferred bank?
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As a matter of choice, with which type of bank do you prefer to deal with?
Public
Private
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How many times do you use banking ser
vices?
Almost daily
Once a week, at the most
Only when I receive my salary / to check my balance
Others
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Do you prefer offline or on-line services?
On-line
Offline
Either ways works best for me
Which attribute of your bank do you value the most?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
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Quality of service
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Trust
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Technology used
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Vast network of ATM’s
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Location
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Safety of transactions
*
Reliability
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Overall experience with bank
Rate your feedback on your experience with most preferred bank?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
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Does your bank have a good reputation?
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Do you have to wait in long queues?
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Are the number of branches approachable?
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Are the services offered at par with other banks?
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Does your bank show sincere interest in solving your problems?
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Does your bank provides most competitive rate of interest on loans and deposits?
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Are you content with the working style of your bank?
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How is your overall experience with bank?
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What other facilities does your bank provides ? (tick all applicable)
De - MAT
Multi city / Payable at par (PAP) cheque facility
Anywhere banking facility
Locker facility
Phone banking facility
Internet banking facilty
Customized cards / " your choice a/c number".
Credit / Debit card
Others
Any other feedback
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