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Surveys
2009
July
B
benchmarking dabur's market service performance vi
benchmarking dabur's market service performance vi
0%
In OTC products, which of the following companies do you think sells best?Rank them in order of the sales they make
Dabur
-- Select --
1
2
3
4
Johnson and Johnson
-- Select --
1
2
3
4
Novartis
-- Select --
1
2
3
4
Paras
-- Select --
1
2
3
4
Which of the following companies gives you maximum profit margin? Rank them in order of the profit margin they provide. (1- maximum margin , 4- minimum margin)
Dabur
-- Select --
1
2
3
4
Johnson and Johnson
-- Select --
1
2
3
4
Novartis
-- Select --
1
2
3
4
Paras
-- Select --
1
2
3
4
How often do you think the salesperson from a company should visit you?
twice a week
once in a week
every 10 days
every 15 days
With which of the companies’ salesperson’s visits are you most satisfied?
Rank them in order of your satisfaction level. ( 1- most satisfied , 4- least satisfied)
Dabur
-- Select --
1
2
3
4
Johnson and Johnson
-- Select --
1
2
3
4
Novartis
-- Select --
1
2
3
4
Paras
-- Select --
1
2
3
4
How much satisfied are you with the delivery time of products of the following companies? Tick mark against each of the companies
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Dabur
Johnson and Johnson
Novartis
Paras
Does salesperson’s behavior matter to you in selling a company’s products?
yes
no
Rank the following companies in order of their salesperson’s behavior.
(1-best behaved , 4- worst behaved)
Dabur
-- Select --
1
2
3
4
Johnson and Johnson
-- Select --
1
2
3
4
Novartis
-- Select --
1
2
3
4
Paras
-- Select --
1
2
3
4
How much satisfied are you with the non-movable product replacement policy of the following companies? Tick mark against each of the companies.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Dabur
Johnson and Johnson
Novartis
Paras
Do you think Customer Schemes on products increase their demand?
yes
no
what suggestions would you like to give a company in order to improve their market service performance?
Please contact
[email protected]
if you have any questions regarding this survey.
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