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  1. Surveys
  2. 2013
  3. April
  4. B
  5. BestBuy
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Hello:
You are invited to participate in my Best Buy Customer Satisfaction Survey. It will take approximately [5-10] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. This survey is strictly for academic purposes and will be used for a school research project. You must be 18 years or older to answer this survey. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Jesse Smith at 6018803953 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
How long have you used Best Buy's Products/Services?
 
Less than 6 months
 
6 months to 1 year
 
1 year to 3 years
 
3 years or more
 
Never
 
 
 
How often do you purchase/use Best Buy's Products/Services?
 
Weekly
 
Biweekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Which Best Buy Product/Service do you use?(Select all that apply)
 
Best Buy Mobile
 
TV or Home Entertainment
 
Video Games or Movies
 
Computers
 
Cameras and Camcorders
 
Home Appliances
 
Geek Squad

 
 
Related to your Best Buy experience how much do you agree/disagree with each of the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
The store was clean
The Staff was Friendly
The Staff was Helpful
The Staff was Knowledgeable
The Store had a good layout
The Music volume was not to loud
Quality Products/Services
 
 
Related to Customer loyalty please tell us how much you Agree/Disagree with each of the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
Best Buy provides high quality Products/Services
If competitors Prices dropped by 10% I would still use Best Buy's Products/Services
I would still use there products/services if price increased by 10%
You would be reluctant to switch your business to a competitor
You are likely to increase your business with Best Buy
 
 
Please state how strongly you agree/disagree with each of the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
I would use Best Buy's Product/Services again
I would refer a friend
I would choose Best Buy over comparable products/services
I will continue to use Best Buy's products/services
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What Category describes your age?
 
18-24
 
25-34
 
34-44
 
44-54
 
54-64
 
65 or older
 
Prefer not to answer
 
 
 
Which category best describes your annual income?
 
under $15,000
 
&15,001-$29,999
 
$30,000-$44,999
 
$45,000-$59,999
 
$60,000-$74,999
 
$75,000-$89,999
 
$90,000 or more
 
Prefer not to answer
 
Thank you for your time it was greatly needed and appreciated. Customer service is based upon how well your expectations were meet and the companies ability to service your needs in an effective manor, while maintain quality service.
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