BG Medcine Galectin-3 Customer Survey

Dear Valued Customer:

You are invited to participate in BG Medicine's Galectin-3 Customer Satisfaction Survey. It will take only a few minutes to complete the questionnaire. We appreciate your feedback and want to make sure we meet your expectations. Thank you very much for your time and support.

Kind regards,
BG Medicine, Inc.

How often is the BGM Galectin-3 kit run in your lab?

On a scale of 1 - 5, where 1 is "Very Difficult" and 5 is "Very Easy, how would you rate the overall ease of use in performing the BGM Galectin-3 assay?

How would you rate the Instructions for Use provided with BGM Galectin-3?

Very Difficult to Use and Understand

Difficult to Use and Understand

Neither Difficult nor Easy to Understand

Easy to Use and Understand

Very Easy to Use and Understand

How would you rate your satisfaction with the overall quality of the BG Galectin-3 Assay?

Very unsatisfied

Somewhat unsatisfied

Neither satisfied nor unsatisfied

Somewhat satisfied

Very satisfied

When you have contacted BG Medicine customer support (customer service and technical support), have all inquiries/problems been resolved to your complete satisfaction?

Never

Once in a while

About half the time

Most of the time

Always

I have never contacted BG Medicine customer support

How would you rate BG Medicine's pricing for BGM Galectin-3?

How would you rate BG Medicine's delivery time of BGM Galectin-3?

What do you consider to be BG Medicine's advantage's over its Galectin-3 competitors?

What suggestions do you have regarding improvements you would like to see made to BGM Galectin-3?