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  2. 2013
  3. April
  4. B
  5. Bioatlas Partner Survey 2013
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Exit Survey
 
 
Dear Partner!
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Bioatlas team
 
 
 
What product(s) do you mainly buy from Bioatlas?
 
Atlas ClearSight DNA Stain
 
AtlasSight DNA Stain
 
Atlas-line Polymerases
 
Titan-line Polymerases
 
PCR Mixes
 
qPCR Mixes
 
PCR Buffers & Reagents
 
Nucleotides
 
Agarose
 
Ladders
 
Ready-Mixed Buffers
 
Custom-made KITs
 
Other
 

 
 
How would you rate the level of Bioatlas' customer service?
Not Important Poor Fair Good Very Good Excellent
Clarity of process and information about ordering and shipping is …
Response time to orders and questions is …
Technical support provided is …
Quality of technical and marketing materials is …
Quality of OEM support (labels and technical information) is …
Invoicing and follow-up information is …
 
 
 
Comments/Suggestions:
   
 
 
How would you rate the quality of products from Bioatlas?
Not Important Poor Fair Good Very Good Excellent
Quality of performance is …
Satisfaction with shelf life is …
Quality of technical materials is …
Quality of marketing materials is …
Quality of packaging is …
 
 
 
Comments/Suggestions:
   
 
 
 
Do you need more support in terms of special campaigns, bundled offers, and specific materials to improve your sales? Please specify!
   
Which kind of products would you like Bioatlas to provide in addition to the current portfolio?
   
 
 
Overall, how satisfied you are with …
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
... Bioatlas products?
... Bioatlas customer services?
 
 
 
What are your general comments or suggestions to Bioatlas, so we could improve our service to you?
   
 
End of the questionnaire!
Thank you for your time!
Bioatlas team