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11. What did you like or dislike about the old system?
   
 
 
 
12. Has the change been smooth for you?
 
Yes
 
No
 
 
 
13. Was there anything more we could have done to make the change better for you. Give details.
   
 
 
 
14. Are you satisfied wtih the new system?
 
Yes
 
No
 
 
 
15. What do you like or dislike about the new system?
   
 
 
 
16. Do you prefer the old or the new system? Why?
 
Old system
 
New System
 
Why?
 
 
 
17. What can we do to make the new system better?
   
 
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