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1. Good morning/afternoon. My name is __________ with Galain Research Services. We’re an independent market research firm conducting an industry survey on the use of technology in business continuity. Your input to this study is valuable. The questions should not be sensitive in nature, your answers will be completely confidential, and results will only be presented in the aggregate. As a way of saying “thank you ”for answering some questions, we’ll give you a $5 Starbucks gift card and enter you to win a new iPad . Can I get your help?
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| 2. Do you currently have an automated emergency notification system for alerting employees and other business continuity stakeholders? [IF NO, GO TO ITEM 33 AND COMPLETE] |
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| 3. Which of the following capabilities exist through your current system: |
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| 8. Mobile application for launching alerts |
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| 9. Mobile application for receiving alerts |
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| 10. Is your current notification system hosted, on-premise, or a combination of both? |
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| 11. Would you please tell me the vendor/maker of your emergency notification system? |
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| 12. For each of the following, please rate how well your current mass notification system matches your expectations. Please use a scale from 1 to 6 where 1 is “Falls far below expectations”, and 6 is “Highly exceeds expectations.” The higher the number, the better the rating. Are you ready? |
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| 13. Reliability of your system |
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| 14. System flexibility for tailoring to your needs |
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| 15. Offers features you really use |
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| 16. Compliance with industry standards |
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| 17. Capable of meeting future needs |
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| 19. Annual costs compared to alternative solutions |
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| 20. Quality of customer service |
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| 23. Overall, how satisfied are you with your emergency notification system and vendor. Would you say [READ]: |
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| 24. How likely are you to recommend your notification system to another business continuity professional you know? Would you say [READ]: |
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| 25. On a scale from 1 to 5 where 1 is “Not at all likely” and 5 is “Very likely,” how likely is your business to acquire a new or different mass notification system in the next 12 months? |
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| 26. Is your current emergency notification system integrated with other enterprise applications such as human resource management or business continuity planning solutions? |
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| 27. [IF YES TO ITEM 26] Please tell me with which enterprise applications your notification solution is integrated. |
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| 31. In your opinion, what is the most important feature or characteristic of an emergency notification system or vendor? | | |
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32. In the previous 12 months, how frequently have you used your emergency notification system (not including system tests).
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| 33. In the previous 12 months, how frequently have you invoked a part of your business continuity plan? |
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| 34. I have just a few final questions on the characteristics of your organization. Your answers will be confidential and only be used in combination with other responses. |
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| 35. Approximately how many people does your company employ? [ENTER NUMBERS ONLY, NO TEXT OR SYMBOLS] | | |
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| 36. How many separate locations or campuses does your company operate? [ENTER NUMBERS ONLY, NO TEXT OR SYMBOLS] | | |
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| 37. In how many countries does your company have offices or facilities? [ENTER NUMBERS ONLY, NO TEXT OR SYMBOLS] | | |
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| 38. How many full time equivalent employees work within business continuity? [ENTER NUMBERS ONLY, NO TEXT OR SYMBOLS] | | |
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| 39. To which function within your company does Business Continuity report? |
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| 40. Thanks for participating. Just let me verify your contact information so we can send your gift card and enter you to win the new iPad. |
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| 42. Your mailing address: | | |
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